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Technology Help: Internet Browsers

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Internet Explorer 9 & 10 vs. EBSCOhost Databases:

If you're using IE9, there's a chance you may encounter a session expiration warning similiar to:


First, try a different internet browser.  If you don't already have one or both installed on your computer, you can download them for free:

Google Chrome

Mozilla Firefox


If you are unable to access or install alternative internet browsers, it is advised you clear your internet cache.  Scroll down for more information:

Empty the Internet Explorer cache:

Have IE9 or IE10 open and then...

1. Open the Tools menu in IE (it is in the top right corner that looks like a round icon)
2. Click on "Internet Options"
3.  In the "Browsing History" section, click on "Delete..."
4. UNCHECK “Preserve Favorites website data” at the top
5. CHECK OFF the rest of the settings
Specifically: Temporary Internet files, Cookies, and History.
6. Click "Delete" at the bottom.
7.  Click "OK" back on the Internet Options box.
8. Close all IE web browsers and launch a new IE window and try accessing the EBSCO database again.

Internet Explorer

Internet Explorer 9 (IE9) and IE10 are the latest versions of Microsoft's Internet Explorer.  For users experiencing difficulty accessing EBSCOhost databases from within IE9 or IE10 whether on-campus or off-campus, please use this guide for assistance.  Each personal computer is different, but using these tips will help.

Not Sure if You Have IE9?

Not sure if you have IE9 or IE10?  Check by opening up Internet Explorer, click on the Help menu, and then click on "About Internet Explorer" to view the software information page.

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