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Technology Help: Internet Browsers

Need help with library services? Check here first.

Internet Explorer 9 & 10 vs. EBSCOhost Databases:

If you're using IE9, there's a chance you may encounter a session expiration warning similiar to:


First, try a different internet browser.  If you don't already have one or both installed on your computer, you can download them for free:

Google Chrome

Mozilla Firefox


If you are unable to access or install alternative internet browsers, it is advised you clear your internet cache.  Scroll down for more information:

Empty the Internet Explorer cache:

Have IE9 or IE10 open and then...

1. Open the Tools menu in IE (it is in the top right corner that looks like a round icon)
2. Click on "Internet Options"
3.  In the "Browsing History" section, click on "Delete..."
4. UNCHECK “Preserve Favorites website data” at the top
5. CHECK OFF the rest of the settings
Specifically: Temporary Internet files, Cookies, and History.
6. Click "Delete" at the bottom.
7.  Click "OK" back on the Internet Options box.
8. Close all IE web browsers and launch a new IE window and try accessing the EBSCO database again.

Internet Explorer

Internet Explorer 9 (IE9) and IE10 are the latest versions of Microsoft's Internet Explorer.  For users experiencing difficulty accessing EBSCOhost databases from within IE9 or IE10 whether on-campus or off-campus, please use this guide for assistance.  Each personal computer is different, but using these tips will help.

Not Sure if You Have IE9?

Not sure if you have IE9 or IE10?  Check by opening up Internet Explorer, click on the Help menu, and then click on "About Internet Explorer" to view the software information page.

Contact Us

In accordance with best practices to help stop the spread of COVID-19, the library is closed until it is safe to reopen.

While there is no physical access to the library, librarians continue to work full-time, remotely.

  Phone, chat, and email are monitored Monday - Friday 8:30 AM - 4:30 PM
Students who wish to meet virtually with a reference librarian can make an appointment using LibCal. Librarians offer convenient meeting times and will be using ZOOM for the virtual meeting. If you do not see a convenient time in the LibCal schedule, please email a librarian directly to schedule an appointment.

 Text us at 508.709.0223

  Call The Desk at 508.565.1313

  Email us  

 Make a Virtual Reference appointment

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